so I walked the long walk across the parking lot from our client site, thinking I’d treat myself to a Baconator. the line is suprisingly short, and the gentleman at the register places his order. nothing out of the ordinary…
then the gentleman turns to his companion (likely his daughter). she has a cell-phone up to [...]
Entries Tagged as ‘customer service’
August 11, 2008
overheard: a relationship based on honesty
“because I want you to be happy.
but not too happy.”
thanks hon.
December 31, 2007
simple joys of Christmas
December 18th. I call my sister to confirm some Christmas plans and ask what my nephews might want under the tree. “Wait a sec, I’ll put him on…”
“I want two boxes of cereal.”
I hardly had a chance to ask him what he meant, and he put his mom back on the phone. Was he serious? [...]
November 12, 2007
the kids are alright, for now, but will probably end up dealing drugs…
An even better example, written up in the Boulder Weekly (tip to Reason):
Richard’s son, Sean, found a great bargain on AirHeads (a taffy-like candy), at Costco.
“I offered to help him buy the product, if he would pay me back,” Richard said. “We sat down and did the math. He was getting 90 in a box [...]
May 8, 2007
parent’s just don’t understand
Washington Post: Officials’ Silence Puts Parents ‘at Arm’s Length’
Schools nationwide are calling on parents to get involved. The Maryland State Board of Education endorsed a broad range of family outreach initiatives in a 2005 report that called public education “a shared responsibility.”
Yet some parents in Montgomery County and elsewhere have discovered limits on the get-involved [...]
February 18, 2007
yeah, thanks… go to hell.
I don’t think I’ve ever ended a phone call like that before today, but I felt like the manager at 1800flowers.com gave me no choice.
I was away from home for Valentine’s Day, on my yearly ski trip. My wife was also away from home, visiting her family at a vacation home in Florida. [...]
